Effective Date: May 2, 2025

Welcome to By Design Behavioral Health, PLLC (“the Practice”, “we”, “us”, or “our”). By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

Provider Information

Amber Madume, MS, LPCC, LPC

• Licensed Professional Clinical Counselor (LPCC) – Minnesota
• Licensed Professional Counselor (LPC) – Texas and Oklahoma

Therapy services are provided via telehealth only and are limited to residents physically located in the states of Minnesota, Texas, or Oklahoma at the time of service.

Purpose of the Website

This website is intended to provide general information about the services offered by By Design Behavioral Health, PLLC, including individual teletherapy for adults (18+), appointment scheduling, and access to telehealth services. The information provided is not a substitute for professional diagnosis, treatment, or emergency intervention.

Eligibility and Scope of Services

The Practice provides individual outpatient therapy for adults only. We do not provide emergency services, crisis intervention, or services for individuals under the age of 18.
If you are experiencing a crisis or mental health emergency, please contact 911 or go to the nearest emergency room. You can also contact the Suicide & Crisis Lifeline at 988.

Telehealth Services

All therapy sessions are conducted via a secure, HIPAA-compliant video platform. By engaging in telehealth services, you acknowledge the following:

• You must be 18 years of age or older and physically present in Minnesota, Texas, or Oklahoma at the time of each session.
• You are responsible for ensuring a private, secure, and distraction-free environment during sessions.
• You consent to receive mental health services using telecommunication technologies.
• You understand the risks and limitations of telehealth, including potential technical failures or breaches despite best efforts to maintain security.

No Provider-Client Relationship via Website

Use of this website does not establish a therapist-client relationship. Such a relationship is only formed after a thorough intake process, mutual agreement, and completion of all necessary forms, including informed consent for telehealth treatment.

Privacy and Confidentiality

The Practice is committed to protecting your privacy in accordance with HIPAA and applicable state laws. Please review our [Privacy Policy] for details about how we collect, use, and protect your personal information.

Scheduling and Cancellations

Appointments may be scheduled through a secure client portal or by contacting the Practice directly. A minimum of 24 hours’ notice is required for cancellations. Missed or late-canceled appointments may be subject to the late cancelation or no-show fee.

Fees and Payment

Fees for services will be disclosed prior to the start of treatment. Payment is due at the time of service unless otherwise agreed upon. The Practice only accepts self-pay.

Website Content and Intellectual Property

All content on this site—including text, graphics, logos, and downloadable materials—is the property of By Design Behavioral Health and is protected by copyright and intellectual property laws. You may not copy, reuse, or distribute any content without prior written permission.

INDEMNIFICATION

You agree to fully indemnify, defend and hold harmless By Design Behavioral Health, PLLC, its officers, directors, employees, agents, subsidiaries, affiliates, licensors and suppliers from and against any and all claims, actions, demands, liabilities, losses, damages or settlements, including, without limitation, reasonable legal and accounting fees (“Claims”), in connection with or arising from or related to:
a. any information or content which you can submit, post, transmit, communicate, send, publish, upload or otherwise make available through the Website;
b. your breach of this Term of Use and any terms relating to your use of the Website;
c. your access or use of the Website;
d. any action taken by us either as part of our investigation of any suspected breach of the Term of Use or as a result of our finding or decision that a breach of this Term of Use has occurred; and
e. any improper use of the Website or Services.

LIMITATION OF LIABILITY

By Design Behavioral Health, PLLC, its officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers (“Indemnitees”) shall not be liable for any claim, damage, or loss of any kind, whether direct or indirect, arising out of or in connection with your use of, or reliance on, the Website. This includes but is not limited to, any incidental, special, indirect, or consequential damages resulting from or related to the use of, reliance on, or inability to use the content, products, services, or any other information made available through the Website or its features. This extends to any alleged infringement of rights, loss of data, profits, goodwill, anticipated savings, reputation, business, or business opportunity, regardless of the cause and even if the Indemnitees have been advised of the possibility of such damages. The Indemnitees shall not, under any circumstances, be liable for personal injury or any incidental, special, indirect, or consequential damages whatsoever, including but not limited to, damages for loss of profits, data corruption or loss, failure to transmit or receive data, business interruption, or any other commercial damages or losses arising from your use of, or inability to use, the Website or any third-party software or services integrated with the Website, regardless of the theory of liability (whether based on contract, tort, or otherwise), and even if the Indemnitees have been advised of the
possibility of such damages.

In the event that By Design Behavioral Health, PLLC is found liable for any damages, it shall only be responsible for direct losses that could reasonably be expected to arise from the relevant circumstances, and only to the extent such losses are caused by gross negligence or willful misconduct of By Design Behavioral Health, PLLC.

Attorneys’ Fees

In the event of any litigation or dispute arising from or relating to these Content Terms, the prevailing party shall be entitled to reasonable attorneys’ fees, court costs, and collection costs in addition to any other relief to which such party may be entitled.

Modifications

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with the revised effective date. Your continued use of the website constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the states of Minnesota, Texas, and Oklahoma, depending on the state in which the client is physically located at time of service.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact:
By Design Behavioral Health, PLLC
Phone: 469-807-8077
Email: info@bydesignbh.com