Website Privacy Policy

Effective Date: May 2, 2025

By Design Behavioral Health, PLLC (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website and engage with our services. By using this website, you agree to the terms of this Privacy Policy.

Who We Are

Amber Madume, MS, LPCC, LPC

• Licensed Professional Clinical Counselor (LPCC) – Minnesota
• Licensed Professional Counselor (LPC) – Texas and Oklahoma

We provide individual telehealth therapy services to adults (18+) residing in and physically located in Minnesota, Texas, or Oklahoma.

Protected Health Information (PHI)

As a mental health provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Any health-related information you provide through secure forms, portals, or therapy sessions is considered Protected Health Information (PHI) and is handled in accordance with HIPAA regulations.
PHI may include:

• Name, address, date of birth
• Medical history, mental health symptoms
• Insurance details
• Clinical notes and treatment information

PHI is stored and transmitted using secure, HIPAA-compliant platforms only.

Information We Collect

When you visit our website, we may collect the following types of information:

a. Information You Provide Voluntarily

• When contacting us through a contact form or email
• When signing up for services or scheduling an appointment
• When completing intake forms through a secure client portal

b. Automatically Collected Information

We may collect limited, non-identifiable information such as:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site

This information helps us understand website usage patterns and improve user experience. It is not linked to any PHI.

How We Use Your Information

We may use the information collected to:

• Respond to inquiries or appointment requests
• Provide telehealth therapy services
• Comply with legal and ethical obligations
• Maintain and improve our website
• Communicate practice updates or policy changes

We do not sell or share your personal information or PHI with third parties for
marketing purposes.

Use of Cookies

This website may use basic cookies or similar technologies to improve user experience. These cookies do not collect personal or health information and can be disabled through your browser settings.

Third-Party Services

We may use third-party services such as:

• HIPAA-compliant client portals (e.g., SimplePractice)
• Email communication services
• Website analytics tools

These vendors are contractually obligated to safeguard your data and comply with applicable privacy laws and regulations.

Telehealth-Specific Privacy

All therapy services are delivered through HIPAA-compliant telehealth platforms that include encryption and access controls. You are responsible for using a private, secure internet connection and device during sessions to protect your confidentiality.

Data Security

We take appropriate administrative, technical, and physical safeguards to protect the personal information and PHI you share with us. However, no system is completely immune to risk. We encourage clients to contact us if they believe their information has been compromised.

Your Rights

You have the right to:

• Access and request copies of your records
• Request corrections to your information
• Withdraw consent (where applicable)
• File a complaint about data handling practices

For HIPAA-related concerns, you may also file a complaint with the U.S. Department of Health & Human Services at 200 Independence Ave. SW, Washington, D.C. 20201. You will not be penalized for filing a complaint.

Minors

This website and our services are intended for adults age 18 and older. We do not knowingly collect information from individuals under 18. If you believe we have unintentionally collected such data, please contact us immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date. Continued use of the website constitutes your acceptance of the updated terms.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:
By Design Behavioral Health, PLLC
Email: info@bydesignbh.com
Phone: 469-807-8077
Website: bydesignbh.com